Scheduled Payment E-mail Scam

How the scam works:
There is an email making its rounds through millions of inboxes regardless of the country you live in. It claims to be from your cell phone network provider whether that's AT&T, Vodafone, Rogers, Verizon, Consumer Cellular, T-Mobile, etc. The trouble comes when the email reaches the company's real clients, who panic as they see that the amount on the bill is higher than usual. The scam could also come to you via text message on your phone.
Watch this Cell Phone Provider's Scam Video  message to see the scam exposed. Replace the provider “Rogers” in the video with the name of your cell phone network provider.
In this particular case, the scammer informs you that your monthly payment is scheduled to be taken from your account very soon. The content looks realistic and even has actual ads from the company's website, added graphically on the side. The recipients are invited to log in to pay the amount or sign up for "automatic monthly payments". By clicking on the links you’re taken to the next page that perfectly matches the company's real one, and asked for your credit card information and password.

How to avoid:
The scam e-mail always refers to you with "Dear Customer", not your name, like your network provider does. You should delete the e-mail as soon as you see the message is not personalized. Besides phone companies, the scammers also use other organizations that charge customers on a regular basis, etc. water, gas, and electric to scam the e-mail recipients.
If you receive an email like this you should contact your provider’s customer service at the toll-free number listed on a recent bill. Do not click on any links or call the number in the email. Make your friends and family aware of this scamby sharing this information with them.

Call the Pima County Sheriff’s Auxiliary Volunteers with information about scams and frauds. To contact the Scam Squad directly, 9 am to noon Monday through Friday, call (520) 351-6715, or email: To report suspicious activity or a particular incident of fraud, call (520) 351-4900.

If you are interested in becoming a Sheriff's Auxiliary Volunteer, please email for an application or call (520) 351-6744.


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601 N. La Cañada Drive,

Green Valley, AZ 85614

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